Refund policy
Return & Refund Policy
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Return & Refund Policy
Need help? Before requesting a return, contact us — many issues can be solved faster with replacement or support.
📧 support@recovrnow.com
🌐 Contact Page
📧 support@recovrnow.com
🌐 Contact Page
1. What is your return window?
We offer a 30-day return window from the date of delivery. After 30 days, returns are not eligible.
2. When can I return a product?
Returns may be approved if:
- Item arrived damaged or contaminated
- Item is defective or has quality issues
- You received the wrong item
- Item is not Pre-order or Final Sale
3. Which items are non-returnable?
- Pre-order products
- Final Sale items
- Discounted clearance items marked Final Sale
- Used or damaged items not caused by defect
- Unauthorized returns (no RMA)
4. How do I start a return?
Please contact us via:
https://recovrnow.com/pages/contact
Include your name, email, order number, and reason.
https://recovrnow.com/pages/contact
Include your name, email, order number, and reason.
5. Do I need RMA approval?
Yes. All returns must be approved before shipping.
Returns without RMA will be rejected.
Returns without RMA will be rejected.
6. Where do I send my return?
Return address will be provided via email after approval.
Please do NOT ship items before receiving instructions.
Please do NOT ship items before receiving instructions.
7. Who pays for return shipping?
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
Trackable shipping is recommended.
Original shipping fees are non-refundable.
Trackable shipping is recommended.
8. How long does refund take?
Refunds are processed within 14 business days after inspection.
Bank processing may take 3–5 business days.
Bank processing may take 3–5 business days.
9. Important policy notes
- Final Sale & Pre-order items are not refundable unless defective
- We may refuse excessive or suspicious returns
- Items must be in original condition
- RMA is required for all returns